Home / Customer reviews / Sarnia
SARNIA CUSTOMER REVIEWS
Real reviews.
From Sarnia.
Before you choose a team for your home, hear from homeowners in Sarnia. Explore their experiences with Handy Bros, then tell us how we can help.
Read our Sarnia customer reviews
These reviews come from our Sarnia Google profile. Read customers’ original feedback below.
Peter was very knowledgeable and efficient. Explained the results of our furnace inspection clearly. Highly recommended.
What nice young men the service guys were very helpful in explaining the new heat pump and they cleaned up after thank you for everything
Mike was wonderful. He answered any questions I had or might have. Very efficient and professional. Thank you so much 😊
Shale Sausbury was a phenomenal technician! Super cool a nice guy!
Mike was very knowledgeable and easy to deal with
Mike T. was our technician. He was very professional and knowledgeable. We definitely would recommend Mike and Handy Bros for all your HVAC needs.
Mike Trepanier provided exceptional service. He was knowledgeable in all aspects. Professional in his role, and showed such passion for what he does.
Handy Bros. replaced our failing A/C, somewhat proactively. It took five visits for the very professional, engaging technicians to get the new heat pump system to be failing to keep up with moderate heat. I have since covered all registers in the basement (that I didn't have to do before), closed all the window blinds (that I didn't have to do before), took the suggestion to not use the provided smart thermostat as a smart thermostat (just run it at the same temp all day, regardless if you'd like it to be cooler while sleeping, or save energy while away from home) and am now looking at cutting new holes in the upstairs walls for air returns (that I obviously didn't do before).
A 32 year A/C old system could maintain comfortable temps without any of those things, but here we are.
There was some blame in that the system wasn't going to work well because we didn't replace both the A/C and furnace, but none of that was discussed until we were 12+ hours into a failed install, with no existing A/C in place anymore, and sweating in our zero bedroom basement. At that point it felt like a pressure upsell tactic.
We (after homeowner tweaks) get up to 80 degrees on moderately warm (80-85 degree) days, hate to see what happens next time we have ~100 degrees for a few days in a row. Can hardly cool below outdoor ambient.
***There's been a few techs out, since. They've done their level best to make this setup work. We're at the point where (ignoring malicious options on the part of HandyBros.) either the heat pump hardware was wildly undersized to suit the house (unlikely, since we already had an A/C to cool the building quickly), or a heat pump wholly incompatible with our existing furnace (which is possible, but not my responsibility to know and their responsibility to not sell a combination of); but moral of the story is our A/C still can't keep up with moderately warm days. TBD how things hold up in colder weather and if/how the heat pump contributes to holding temps warmer before needing to make this a legal battle - is just the cooling capacity broken, or the heating also compromised?
A 32 year A/C old system could maintain comfortable temps without any of those things, but here we are.
There was some blame in that the system wasn't going to work well because we didn't replace both the A/C and furnace, but none of that was discussed until we were 12+ hours into a failed install, with no existing A/C in place anymore, and sweating in our zero bedroom basement. At that point it felt like a pressure upsell tactic.
We (after homeowner tweaks) get up to 80 degrees on moderately warm (80-85 degree) days, hate to see what happens next time we have ~100 degrees for a few days in a row. Can hardly cool below outdoor ambient.
***There's been a few techs out, since. They've done their level best to make this setup work. We're at the point where (ignoring malicious options on the part of HandyBros.) either the heat pump hardware was wildly undersized to suit the house (unlikely, since we already had an A/C to cool the building quickly), or a heat pump wholly incompatible with our existing furnace (which is possible, but not my responsibility to know and their responsibility to not sell a combination of); but moral of the story is our A/C still can't keep up with moderately warm days. TBD how things hold up in colder weather and if/how the heat pump contributes to holding temps warmer before needing to make this a legal battle - is just the cooling capacity broken, or the heating also compromised?
Very friendly and explained everything before he did the work and then after updated me.
Shale Salisbury
Shale Salisbury
Our technician Shale arrived on time and quickly identified the issue we were having with our hot water tank. He was friendly and very easily to work with. Thank you.
Extremely happy with the service provided. Shale my technician was extremely professional.
Had an amazing experience. The service tec Shale Sausbuey was very informative and explained everything completely. I would recommend both the company and Shale to any friends or family.
Shale was very helpful and informative during an inspection of our hot water tank issues
Shalg salibury
Mike Iaccino came 9/11/26 to inspect a leak on duct work we presumed was condensation from A/C installed 7/13/26. It instead was a leak from a previously installed humidifier and Mike removed and capped the pipe to prevent future issues -- at no cost to us, which we appreciated tremendously. He was also very kind to do a short tutorial and answer our questions about our new thermostat. At this time, we'd also like to backtrack and comment that Mike's maintenance cleaning of our 2 gas fireplaces 7/8/26 was also thorough and excellent. We appreciate during both visits Mike's spending time to explain issues (if any) and his tasks. Thank you sincerely Mike, and Handy Bros.
Handy Bros customer service is unparalleled. Easily one of the greatest companies I've ever dealt. It's almost like they in-house breed every single one of their employees using some secret formula that makes them all come out kind, thoughtful, easy to work with and they always are eager to go above and beyond to make sure the work is done right and that you feel comfortable throughout the whole process. Even the gesture of offering you Timmies before arriving or giving you a heads up that they'll be arriving in 15 minutes is often overlooked but it makes the whole experience amazing and worth your business.
Mike Trepanier is the guy I had the pleasure of meeting this time and he came in to do a routine check on my AC/Heat Pump/Furnace. I was busy working from home and he just did his thing and let me know when he was done. Painless, professional, efficient.
If I could give these guys 6 stars, I'd probably give them 7 instead.
Mike Trepanier is the guy I had the pleasure of meeting this time and he came in to do a routine check on my AC/Heat Pump/Furnace. I was busy working from home and he just did his thing and let me know when he was done. Painless, professional, efficient.
If I could give these guys 6 stars, I'd probably give them 7 instead.
Peter R was extremely thorough in his inspection. He took many detailed photos of the components and then explained them to us afterwards. He was honest and provided a detailed report. Highly recommend the company and you’ll be in good hands if you get Peter!
⭐️⭐️⭐️⭐️⭐️
Amazing service from start to finish! Peter R was professional, friendly, knowledgeable, and courteous. He explained everything clearly, answered all of our questions, and made sure we understood what was going on. He provided excellent documentation and a thorough report.
We really appreciated the honesty, attention to detail, and excellent customer service. It’s clear they take pride in their work. We would definitely recommend them to anyone needing HVAC service!
Amazing service from start to finish! Peter R was professional, friendly, knowledgeable, and courteous. He explained everything clearly, answered all of our questions, and made sure we understood what was going on. He provided excellent documentation and a thorough report.
We really appreciated the honesty, attention to detail, and excellent customer service. It’s clear they take pride in their work. We would definitely recommend them to anyone needing HVAC service!
I had the best experience with Peter R! He was very professional and informative. I’m a new house owner on my own and he explain how to use and monitor my nest furnace app and wall mount. I tried to do it myself but it never worked for me. He was very patient and kind. Best technician I’ve ever had
We had Austin out to do an annual maintenance on our AC and he was absolutely fantastic. He offered to bring me coffee and was so gentle with our 2 new kittens. He was very informative on our equipment and even gave us a free $400 contactor for being a member! I’d love to have Austin out again based on his sense of humour alone! Thanks for sending your best handy bros!
This is our second encounter with Handy Bros. and it was just as enjoyable as the first! We had our ducts cleaned out, and our service guy, Esteban, did a top noch job! He was friendly, answered all our questions, made sure there was as little inconvenience as possible, and was done in jig time! What more could you ask? Handy Bros. has earned our trust and our loyalty.
Brandon was great! Excellent service on my AC and water heater, explained everything very clearly. All their employees have Great character and attitude. And take Great pride in their work
Very thorough. Mike T. Explained the system. Was very patient and helpful.
Mike T… WOW. He was absolutely respectful and clean throughout my home. Also showed me what was going on with my system, and I never felt like I wasn’t apart of what was going on. From the before and after photos to the solution to fix my problem, handy bros has some stellar technicians and especially Mike!
Mike came to my home today for A/C maintenance and tankless water heater maintenance. He was very efficient and competent. He explained everything to me very well. My water needed a part he called the office and had them look into getting the part ordered. He explained what the problem was and noted that another part should be replaced, noting that the water heater had not been serviced since I moved into my home. He went over the pricing and payment was made. Mike is an excellent technician and receives my praises. When Mike called to let me know he was on his way he offered me a complimentary item from Tim Hortons. The iced coffee was much appreciated. I would recommend Handy Bros. They are an exceptional company and the service is absolutely amazing. Thanks Mike
Handy Bros are my preferred HVAC company, and have wonderfully helpful technicians. Peter R. Was truly helpful and explained our thermostat to my husband so he could keep me in the lap of luxury like the pampered queen I am.
Supper good and very friendly explaining what needed to be done. Thank you for your service Peter R
I had Mike come to my home today, April today 14th. An absolute expert In servicing my air-conditioning system and tankless water heater in just under 2 hrs With numerous pictures and explanations along the way. I would recommend this company without any reservations and certainly Mike is at the top of his game. And it didn’t take long to book an appointment for service.
Excellent service and very professional service from Shale Salisbury.. could ask for a better service
Today we had a scheduled maintenance visit that is covered by the service contract we have with Handy Bros.
Brandon was our technician, he deserves the five stars we give him for punctuality, exemplary workmanship and professionalism.
We can highly recommend Brandon, and his employer Handy Bros.
Brandon was our technician, he deserves the five stars we give him for punctuality, exemplary workmanship and professionalism.
We can highly recommend Brandon, and his employer Handy Bros.
Brandon was on time, very pleasant and efficient. I’d happily have him back again.
Cole B. was our tech for a routine maintenance session. Was very efficient at his job. Checked our AC unit to make sure all was running well. Really appreciate the service. It's included in a 30 dollar a month service plan
Shale was very professional and knowledgeable and took time to educate me on my system. A+
Handy Bros installed a new tankless water system. Their salesman was great & the guys that installed it also
Shale came a few days later & did a fantastic job of getting the hot water heating at a quicker rate .
We have had nothing but great service every time they have been here .
Highly recommend this company!!!!!!!!!!
Shale came a few days later & did a fantastic job of getting the hot water heating at a quicker rate .
We have had nothing but great service every time they have been here .
Highly recommend this company!!!!!!!!!!
Shale was great and very polite
I 💯 recommend handy Bros for the best service! We are very pleased 😀
Brandon was very informative and efficient, would highly recommend handy bros. Always a pleasure,
Brandon was an excellent technician! Very knowledgeable, and super friendly! Thank you for the excellent customer service Brandon! Proud to be a customer of Handy Bros!
Shale Salisbury was my service technician performing the annual check. Service was prompt and efficient. Shale pointed out minor defects as well as performing remedial work without charge.
Thank you Shale.
Wayne Sorichetti.
Thank you Shale.
Wayne Sorichetti.
I very much recommend handy bros they are always so nice and professional. My hot water tank was being difficult just needed the temp to be raised a bit and had Shale come out. He was fantastic. Great conversation and answered all my questions.
Shale Salsbury was the tech who came to deal with the hot water problem. He was efficient, thorough, and pleasant. He explained the problem and his solution. We were very happy with the service.
Shale came by and performed maintenance on our heat pump and hot water tank. He was professional, polite, and did a great job!
We had Brandon come out and service our AC and water heater. He was very friendly and efficient, even offered to grab me a coffee on the way over!
Mike T was out technician and he was bery friendly professional and took the time to review all the steps and answered all my questions
Highly recommended
Keep up the outstanding work Mike
Highly recommended
Keep up the outstanding work Mike
We just had a bi annual maintenance call & Peter Rankin was very thorough & professional 10/10. He even called me on his way to ask if I wanted a coffee. What a great guy !!
Shale Salisbury was very professional, knowledgeable and informative. He took time to explain what he found when he did the maintenance on my boiler. Would highly recommend.
Always great customer service. Everyone we’ve met so far has been very knowledgeable and friendly. Happy with all the work they have done for us.
Shale did a great job coming to do our maintenance. We were very pleased with him as he took the time to show us everything we should know about our products and their performance. Thank you.
Shale did a great job coming to do our maintenance. We were very pleased with him as he took the time to show us everything we should know about our products and their performance. Thank you.
Brandon did a great job servicing my AC! I'm a very happy customer. He was polite, knowledgeable, and a good communicator. He explained everything each step of the way and summarized all at the end of the visit. He went out of his way to make sure I understood the technical issues and he answered all of my questions. He cleaned and repaired my unit and made sure my AC is working well and should continue for a long time to come. Thank you Brandon!
Esteban was marvelous, incredible, and fantastic. I reccomend Handy Bros. 100%.
Brandon came and did maintenance check up on our systems. He was very friendly and did a great job and was quick and on time.
Tankless water heater not working. Mike T diagnosed the system and determined it needed to be replaced since we have had issues in the past. His experience with the systems helped a lot.
Mike T. came tonight to do our routine maintenance on the heater and a/c. Wow. What an amazing guy. So friendly, and polite. He really went over and above to make sure we felt comfortable, educated, and well taken care of. Definitely prefer Mike going forward. THANKS so much!
Shale Salisbury 👌👌👍
Had my Water Heater, Furnace and A/C serviced. Shale was very knowledgable and professional. He told me what was needed without sounding like a pushy sales rep. I appreciated his honesty. I highly recommend Handy Bros as a whole, and Shale specifically.
Shale Salisbury was very knowledgeable, helpful and friendly. Our questions were answered to our satisfaction. We asked if he could be our technician for all of our maintenance.
Had HandyBros. technician Brandon come out and do our yearly AC and tankless hot water preventive maintenance. Brandon was knowledgeable about the services being provided as well as answered all my questions. Polite, professional and he had a great sense of humour! Definitely recommend HandyBros. for your heating/cooling needs and they have a great maintenance program.
Shale arrived when he said he would and explained everything that he would be doing. He even checked our indoor air quality and explained the results of all testing. Excellent service all around. Highly recommend.
Technician was very professional, thorough, and very easy to talk to. I understood what was being done. Really like Handy Bros. checklist and photo system to ensure all work is done.
Shared information well and was very respectable to my home and kitties. I will be signing up for membership, so worth it! Thanks Peter R.
Brandon was very friendly and did a great job looking over everything and also did a good clean up after. Thank you Brandon.
Brandon did a Excellent service job on my system and he explained everything in detail so that I can understand what he did... thank you very much Brandon and keep up your good work cheers 🍻
Excellent customer service and knowledgeable technicians. Cole did a very efficient and thorough service of all our equipment!
I was very pleased with the service I got from Shale. He went above and beyond to ensure that he did a thorough job and explained everything. I would definitely recommend him and Handy Bros. to others.
Matt came to our home to do a heating/cooling system maintenance check up. Beside being very competent, he was informative, friendly and an excellent communicator. This is not our first experience with Handy Bros but it continues to be a very positive one. Definitely recommend them.
Shale Salisbury was our technician today. Pleasant, professional and courteous. Went out of his way to explain about surge protection. Great guy that knows his business. Thanks Shale.
Next day service was great. Service tech Mike was amazing!!!
Just had Shale stop out in Corunna for an AC repair. He was professional from phone call to tell me he was on route, to the hand shake after repair on the way out. Very informative, very understanding, very helpful.
Shale’s visit puts other companies I’ve had show up in past to shame. I have requested he be this address’s preferred tech.
Thank you for bringing the cool back to this household!!!
Shale’s visit puts other companies I’ve had show up in past to shame. I have requested he be this address’s preferred tech.
Thank you for bringing the cool back to this household!!!
Just had Shale Salisbury come do our spring inspection and cleaning. Excellent work as usual by Handy Bros technician.
I was extremely impressed with the communication and professionalism of the tech who serviced our heat pump/water heater today. Brandon Adams was efficient and thorough. 10/10 would recommend!
All of the people I dealt with Were very nice and respectful, but unfortunately, I felt the entire time I was just trying to be sold something. After the diagnosis was complete that I needed a new AC and furnace system, The salesman came by and spent almost 2 hours at my house. Felt like I was being grilled and put on the spot to buy and commit to something right away. Asked me questions like “what would you buy right now if you had to pick” And when I told him that I wanted to go with the cheapest Option he seemed taken back by that. I was also trying to be sold a heat pump a new water heater when these are not things that I asked for. I was able to get a new AC and furnace for 5,000 cheaper than handy bros. Personally I would not recommend
Had my HVAC system inspected by Shale. He was extremely professional and knowledgeable. I very much appreciated the time he took to complete and thorough inspections and review the report with me. Highly recommend
We had Shale Salisbury check out our AC. Really friendly and professional and would recommend to anyone who is looking to repair their AC or furnace
Slowly becoming hard sales timeshare salespeople from the 90s lol
Mike was so pleasant and explained everything he was working on with regard to maintenance of our AC unit. We were very happy with Mike and the work he performed
I booked a cleaning and inspection for my a/c and furnace. They were quick to book the appointment, friendly and accommodating.
When they came to do the inspection Mike was thorough and honest with his findings.
Clean appearance, respected my property, very polite and professional.
I recommend Mike T for your service work.
When they came to do the inspection Mike was thorough and honest with his findings.
Clean appearance, respected my property, very polite and professional.
I recommend Mike T for your service work.
Mike was very thorough, detailed in his explanation and polite. Thanks for the great service.
The technician was very professional.
Explained the entire process that he would be doing on my equipment.
Mike went through what he had done.
Left the area clean and equipment functioning.
I would recommend this company.
Explained the entire process that he would be doing on my equipment.
Mike went through what he had done.
Left the area clean and equipment functioning.
I would recommend this company.
Never recommend Handy Bros. We had a minor issue with our furnace and instead of fixing the issue they simply gave us quote to change the furnace for over $6500. We got our furnace fixed in under $500. Our furnace is 5-6 years old and they just try to push their so called new furnace.
They were very poor on knowledge
I would highly recommend Handy Bros and their service technician Shale. I had a furnace, heat pump, and hot water tank installed a year ago. My old water tank was a rental and my old furnace had quit on me in the winter, and Handy Bros was able to fit me in quickly to install the new units. Their installers did a fantastic job and I haven't had any issues with my new equipment. I'm so happy to not be dealing with their competitor any longer with my previous hot water tank rental.
I recently had my equipment serviced by Shale. He was friendly, thorough, efficient, and informative. He was also great with my dogs who are very hesitant to let anyone into their home! I will absolutely be staying with Handy Bros for all of my HVAC needs.
I recently had my equipment serviced by Shale. He was friendly, thorough, efficient, and informative. He was also great with my dogs who are very hesitant to let anyone into their home! I will absolutely be staying with Handy Bros for all of my HVAC needs.
Having recently relocated to the Sarnia area, we had the pleasure of being introduced to Handy Bros. at the local home show—and what an excellent first impression it was. From that initial interaction through to their in-home service, the experience was nothing short of exceptional.
I’d also like to note how positive our initial booking experience was. The representative who called to arrange our complimentary maintenance appointment—an offer we received at the home show—was warm, professional, and highly organized. She made the scheduling process seamless and set the tone for the level of service we would come to expect.
Their technician, Cole, exemplified professionalism in every respect: punctual, courteous, and impressively knowledgeable. He took the time to clearly explain our options without any pressure, which made the entire process feel both transparent and reassuring.
It’s rare to encounter a company that combines technical expertise with such a high standard of customer care. Handy Bros. has certainly earned our trust, and we fully intend to return to them when the time comes to upgrade to a tankless hot water system.
Highly recommended.
I’d also like to note how positive our initial booking experience was. The representative who called to arrange our complimentary maintenance appointment—an offer we received at the home show—was warm, professional, and highly organized. She made the scheduling process seamless and set the tone for the level of service we would come to expect.
Their technician, Cole, exemplified professionalism in every respect: punctual, courteous, and impressively knowledgeable. He took the time to clearly explain our options without any pressure, which made the entire process feel both transparent and reassuring.
It’s rare to encounter a company that combines technical expertise with such a high standard of customer care. Handy Bros. has certainly earned our trust, and we fully intend to return to them when the time comes to upgrade to a tankless hot water system.
Highly recommended.
Having recently relocated to the Sarnia area, we had the pleasure of being introduced to Handy Bros. at the local home show—and what an excellent first impression it was. From that initial interaction through to their in-home service, the experience was nothing short of exceptional.
I’d also like to note how positive our initial booking experience was. The representative who called to arrange our complimentary maintenance appointment—an offer we received at the home show—was warm, professional, and highly organized. She made the scheduling process seamless and set the tone for the level of service we would come to expect.
Their technician, Cole, exemplified professionalism in every respect: punctual, courteous, and impressively knowledgeable. He took the time to clearly explain our options without any pressure, which made the entire process feel both transparent and reassuring.
It’s rare to encounter a company that combines technical expertise with such a high standard of customer care. Handy Bros. has certainly earned our trust, and we fully intend to return to them when the time comes to upgrade to a tankless hot water system.
Highly recommended.
I’d also like to note how positive our initial booking experience was. The representative who called to arrange our complimentary maintenance appointment—an offer we received at the home show—was warm, professional, and highly organized. She made the scheduling process seamless and set the tone for the level of service we would come to expect.
Their technician, Cole, exemplified professionalism in every respect: punctual, courteous, and impressively knowledgeable. He took the time to clearly explain our options without any pressure, which made the entire process feel both transparent and reassuring.
It’s rare to encounter a company that combines technical expertise with such a high standard of customer care. Handy Bros. has certainly earned our trust, and we fully intend to return to them when the time comes to upgrade to a tankless hot water system.
Highly recommended.
Mike T went above and beyond.Same day service.Stayed until job was complete.Explained everything well and very courteous.Lots of information. Great job Mike!
Spring Maintenance check with Mike T. Great service! Very thorough and informative. Thanks Mike
Mike T was our service technician today.
Mike arrived on time, was polite and very knowledgeable. He explained the issues we encountered and available options.
I would recommend Handy Bros.
Mike arrived on time, was polite and very knowledgeable. He explained the issues we encountered and available options.
I would recommend Handy Bros.
Right from the beginning my wife and I were impressed with everyone we've dealt with at Handybros, starting with the call to book our first appointment, to our technician Mike calling enroute to offer to bring us a coffee, to our follow-up call from Carolynne to see if we were satisfied with the service we received. Everything has been first rate and we could not be happier with our experience with this company. Our technical Mike T. Was exceptional, punctual, polite, professional and knowledgeable. He worked diligently and was very clean and thorough and also provided us with several tips about the best use of our heating/cooling systems. We would not hesitate to recommend Mike and Handybros to anyone needing service with their heating and/or cooling systems.
We highly recommend the technician we had, Mike T., as he was incredibly personable and professional.
If you’re in need of heating, cooling, or anything related to home comfort, my husband and I would highly recommend Handy Bros.
The day after getting an estimate, 3 of their installers, George, Conner and Ernesto, arrived early the next morning and completed all the required work in one day! We were very impressed with their skills, knowledge and efficiency. Don’t hesitate to deal with this great company! And… in case you’re wondering, we are not related to this company or any of their staff. They’re just deserving of great reviews!!
The day after getting an estimate, 3 of their installers, George, Conner and Ernesto, arrived early the next morning and completed all the required work in one day! We were very impressed with their skills, knowledge and efficiency. Don’t hesitate to deal with this great company! And… in case you’re wondering, we are not related to this company or any of their staff. They’re just deserving of great reviews!!
Shale was awesome, great job
Shale S. came to do our maintenance inspection today. He was on time, friendly and professional. He called ahead to let me know he was close and offered to buy me a coffee. When he arrived, he let me know what he was going to be doing and when the job was done he showed me everything he had done. Couldn't be more happy with the service. ⭐️⭐️⭐️⭐️⭐️
My experience with the Handy Bros sales process was disappointing and ultimately led me to seek other HVAC providers. This review applies only to the sales approach, not the technicians or installers.
1. The Sales Brochure
The representative provided a brochure that was essentially a picture book with almost no technical information. For a purchase that can exceed twenty thousand dollars, I expected specifications, performance data, or model comparisons. Instead, it felt like a marketing pamphlet rather than a tool to help a homeowner make an informed decision. Since these appliances sit in a utility room and are not chosen for appearance, the brochure did not add value. Personally this felt unprofessional to me.
2. Aggressive and Misaligned Upselling
Our initial request was a furnace quote. During the consultation, the sales team expanded the discussion to a full package. We were given two quotes, approximately $24,000 and $22,000, including a furnace, heat pump, and tankless water heater.
These products were pitched as “latest technology” and highly efficient, but further research raised several concerns.
Heat Pump Recommendation
In our climate, a heat pump provides benefit for only a short season, making any return on investment unlikely within its 20-year warranty period. Heat pumps have also existed for decades, so calling them “new technology” was misleading. The recommendation seemed driven by upselling rather than household needs.
Tankless Water Heater Recommendation
We were told tankless systems are used in “new homes,” a comparison that offers little value since builder choices rarely reflect homeowner best interest. Our current water heater was under two years old and performing perfectly, making the suggestion to replace it feel unnecessary and sales-driven.
3. Furnace Options and Lack of Data-Driven Justification
The representative recommended a two-stage furnace instead of a modulating model. However, Handy Bros’ own data shows only a one percent efficiency difference between single- and two-stage units. My calculations showed savings of roughly seven dollars per year. At that rate, the cost difference would take over fifty years to recover. When I raised this, the representative mentioned electrical savings, even though our furnace accounts for about twenty-six dollars in annual electricity usage. Any savings would be minimal. This reinforced the sense that the pitch relied on buzzwords rather than substantive information.
Overall Impression
Several themes were consistent:
• Limited or vague product information
• Upselling without clear benefit to the homeowner
• Claims not supported by data
• Pricing significantly higher than comparable vendors
I consulted several other HVAC companies afterward. While none were flawless, none came close to the level of upselling or inflated pricing I experienced with Handy Bros. As a homeowner who researches and compares vendors, I cannot recommend their sales team and actively advise others to seek alternative options.
If zero stars were possible, I would choose it.
EDIT: The owner’s response to my original review is a clear reflection of the misleading approach this company has taken. For clarification, I do not work for a competitor or am I a secret shopper; I am employed by Nova Chemicals, a fact that can be verified with a simple search. Rather than taking accountability for the sales tactics I experienced, the company chose to make an unfounded claim and misrepresent the situation. This complete lack of professionalism coming from the highest level tells you everything you would ever need to know about this company.
EDIT2: I am just adding this because recently I went on my linkedIn and discovered that HandyBro’s in-fact looked up my profile which clearly states where I am employed and still chose to make a false claim about myself.
1. The Sales Brochure
The representative provided a brochure that was essentially a picture book with almost no technical information. For a purchase that can exceed twenty thousand dollars, I expected specifications, performance data, or model comparisons. Instead, it felt like a marketing pamphlet rather than a tool to help a homeowner make an informed decision. Since these appliances sit in a utility room and are not chosen for appearance, the brochure did not add value. Personally this felt unprofessional to me.
2. Aggressive and Misaligned Upselling
Our initial request was a furnace quote. During the consultation, the sales team expanded the discussion to a full package. We were given two quotes, approximately $24,000 and $22,000, including a furnace, heat pump, and tankless water heater.
These products were pitched as “latest technology” and highly efficient, but further research raised several concerns.
Heat Pump Recommendation
In our climate, a heat pump provides benefit for only a short season, making any return on investment unlikely within its 20-year warranty period. Heat pumps have also existed for decades, so calling them “new technology” was misleading. The recommendation seemed driven by upselling rather than household needs.
Tankless Water Heater Recommendation
We were told tankless systems are used in “new homes,” a comparison that offers little value since builder choices rarely reflect homeowner best interest. Our current water heater was under two years old and performing perfectly, making the suggestion to replace it feel unnecessary and sales-driven.
3. Furnace Options and Lack of Data-Driven Justification
The representative recommended a two-stage furnace instead of a modulating model. However, Handy Bros’ own data shows only a one percent efficiency difference between single- and two-stage units. My calculations showed savings of roughly seven dollars per year. At that rate, the cost difference would take over fifty years to recover. When I raised this, the representative mentioned electrical savings, even though our furnace accounts for about twenty-six dollars in annual electricity usage. Any savings would be minimal. This reinforced the sense that the pitch relied on buzzwords rather than substantive information.
Overall Impression
Several themes were consistent:
• Limited or vague product information
• Upselling without clear benefit to the homeowner
• Claims not supported by data
• Pricing significantly higher than comparable vendors
I consulted several other HVAC companies afterward. While none were flawless, none came close to the level of upselling or inflated pricing I experienced with Handy Bros. As a homeowner who researches and compares vendors, I cannot recommend their sales team and actively advise others to seek alternative options.
If zero stars were possible, I would choose it.
EDIT: The owner’s response to my original review is a clear reflection of the misleading approach this company has taken. For clarification, I do not work for a competitor or am I a secret shopper; I am employed by Nova Chemicals, a fact that can be verified with a simple search. Rather than taking accountability for the sales tactics I experienced, the company chose to make an unfounded claim and misrepresent the situation. This complete lack of professionalism coming from the highest level tells you everything you would ever need to know about this company.
EDIT2: I am just adding this because recently I went on my linkedIn and discovered that HandyBro’s in-fact looked up my profile which clearly states where I am employed and still chose to make a false claim about myself.
I had great service when Mike Trepanier came to look at my service. He was very helpful, courteous and technically knowledgeable. The entire experience was very good.
Full disclaimer - I've not had any services completed by this company - but I am wildly impressed with their customer service and it deserves mention.
I woke up this morning to my furnace being offline and frantically started dialing companies to have a tech come out. One of which was Handy Bros. Their AI Bot answered because of their high call volume and advised there was no appointments available til Monday.
About 20 mins later, I got a call from their VP of Operations, who said that she saw the call had come in and I hadn't booked so she wanted to personally reach out to see if she could assist. Luckily, within that 20 mins, I was able to book someone else, which I shared with her. She seemed genuinely happy to hear this, even though I was booked in with a competitor. She provided me with her personal number and said to reach out to her directly if something happened that the other tech couldn't come - they didn't want to leave us without heat with an impending storm coming tomorrow.
So while I did ultimately go with someone else, the customer service experience I received tells me that going with this business would've been an exceptional choice! They clearly value their customer's experience, which makes all the difference.
Thanks Handy Bros!
I woke up this morning to my furnace being offline and frantically started dialing companies to have a tech come out. One of which was Handy Bros. Their AI Bot answered because of their high call volume and advised there was no appointments available til Monday.
About 20 mins later, I got a call from their VP of Operations, who said that she saw the call had come in and I hadn't booked so she wanted to personally reach out to see if she could assist. Luckily, within that 20 mins, I was able to book someone else, which I shared with her. She seemed genuinely happy to hear this, even though I was booked in with a competitor. She provided me with her personal number and said to reach out to her directly if something happened that the other tech couldn't come - they didn't want to leave us without heat with an impending storm coming tomorrow.
So while I did ultimately go with someone else, the customer service experience I received tells me that going with this business would've been an exceptional choice! They clearly value their customer's experience, which makes all the difference.
Thanks Handy Bros!
Mike was amazing! I’m very happy with the maintenance and fixes to my fireplace! The service was also amazing and I highly recommend this company.
Highly recommend. Extremely professional, knowledgeable and great work. I have piece of mind now
I had HB come in to do an annual inspection of my furnace and fire place during their fall inspection campaign. The service technician was friendly and professional. Our furnace is about a15 year old Lennox, never had a problem with it. I’ve had it inspected in the past by the installer, never a problem. When he completed the inspection, he presented me with a report outlining about $3200 repairs, that were highly recommended. In addition he suggested I have someone in to quote me on a new furnace. This is IMHO serious upselling on their behalf. Two months later my furnace still runs well.
I had HB come in to do an annual inspection of my furnace and fire place during their fall inspection campaign. The service technician was friendly and professional. Our furnace is about a15 year old Lennox, never had a problem with it. I’ve had it inspected in the past by the installer, never a problem. When he completed the inspection, he presented me with a report outlining about $3200 repairs, that were highly recommended. In addition he suggested I have someone in to quote me on a new furnace. This is IMHO serious upselling on their behalf. Two months later my furnace still runs well.
I had a fantastic experience with this company. They called me back right away and were at my house that afternoon to repair our furnace. I highly recommend the technician we had, Mike T., as he was incredibly personable and professional. He fixed our furnace issue, and took the time to show us how to property care for our furnace unit. Thank you again, Mike!
Just got charged $145 after an hour of them not being able to turn on my heat and saying that I need to spend $1110 to test my gas lines.
My experience with the Handy Bros sales process was disappointing and ultimately led me to seek other HVAC providers. This review applies only to the sales approach, not the technicians or installers.
1. The Sales Brochure
The representative provided a brochure that was essentially a picture book with almost no technical information. For a purchase that can exceed twenty thousand dollars, I expected specifications, performance data, or model comparisons. Instead, it felt like a marketing pamphlet rather than a tool to help a homeowner make an informed decision. Since these appliances sit in a utility room and are not chosen for appearance, the brochure did not add value. Personally this felt unprofessional to me.
2. Aggressive and Misaligned Upselling
Our initial request was a furnace quote. During the consultation, the sales team expanded the discussion to a full package. We were given two quotes, approximately $24,000 and $22,000, including a furnace, heat pump, and tankless water heater.
These products were pitched as “latest technology” and highly efficient, but further research raised several concerns.
Heat Pump Recommendation
In our climate, a heat pump provides benefit for only a short season, making any return on investment unlikely within its 20-year warranty period. Heat pumps have also existed for decades, so calling them “new technology” was misleading. The recommendation seemed driven by upselling rather than household needs.
Tankless Water Heater Recommendation
We were told tankless systems are used in “new homes,” a comparison that offers little value since builder choices rarely reflect homeowner best interest. Our current water heater was under two years old and performing perfectly, making the suggestion to replace it feel unnecessary and sales-driven.
3. Furnace Options and Lack of Data-Driven Justification
The representative recommended a two-stage furnace instead of a modulating model. However, Handy Bros’ own data shows only a one percent efficiency difference between single- and two-stage units. My calculations showed savings of roughly seven dollars per year. At that rate, the cost difference would take over fifty years to recover. When I raised this, the representative mentioned electrical savings, even though our furnace accounts for about twenty-six dollars in annual electricity usage. Any savings would be minimal. This reinforced the sense that the pitch relied on buzzwords rather than substantive information.
Overall Impression
Several themes were consistent:
• Limited or vague product information
• Upselling without clear benefit to the homeowner
• Claims not supported by data
• Pricing significantly higher than comparable vendors
I consulted several other HVAC companies afterward. While none were flawless, none came close to the level of upselling or inflated pricing I experienced with Handy Bros. As a homeowner who researches and compares vendors, I cannot recommend their sales team and actively advise others to seek alternative options.
If zero stars were possible, I would choose it.
EDIT: The owner’s response to my original review is a clear reflection of the misleading approach this company has taken. For clarification, I do not work for a competitor or am I a secret shopper; I am employed by Nova Chemicals, a fact that can be verified with a simple search. Rather than taking accountability for the sales tactics I experienced, the company chose to make an unfounded claim and misrepresent the situation. This complete lack of professionalism coming from the highest level tells you everything you would ever need to know about this company.
1. The Sales Brochure
The representative provided a brochure that was essentially a picture book with almost no technical information. For a purchase that can exceed twenty thousand dollars, I expected specifications, performance data, or model comparisons. Instead, it felt like a marketing pamphlet rather than a tool to help a homeowner make an informed decision. Since these appliances sit in a utility room and are not chosen for appearance, the brochure did not add value. Personally this felt unprofessional to me.
2. Aggressive and Misaligned Upselling
Our initial request was a furnace quote. During the consultation, the sales team expanded the discussion to a full package. We were given two quotes, approximately $24,000 and $22,000, including a furnace, heat pump, and tankless water heater.
These products were pitched as “latest technology” and highly efficient, but further research raised several concerns.
Heat Pump Recommendation
In our climate, a heat pump provides benefit for only a short season, making any return on investment unlikely within its 20-year warranty period. Heat pumps have also existed for decades, so calling them “new technology” was misleading. The recommendation seemed driven by upselling rather than household needs.
Tankless Water Heater Recommendation
We were told tankless systems are used in “new homes,” a comparison that offers little value since builder choices rarely reflect homeowner best interest. Our current water heater was under two years old and performing perfectly, making the suggestion to replace it feel unnecessary and sales-driven.
3. Furnace Options and Lack of Data-Driven Justification
The representative recommended a two-stage furnace instead of a modulating model. However, Handy Bros’ own data shows only a one percent efficiency difference between single- and two-stage units. My calculations showed savings of roughly seven dollars per year. At that rate, the cost difference would take over fifty years to recover. When I raised this, the representative mentioned electrical savings, even though our furnace accounts for about twenty-six dollars in annual electricity usage. Any savings would be minimal. This reinforced the sense that the pitch relied on buzzwords rather than substantive information.
Overall Impression
Several themes were consistent:
• Limited or vague product information
• Upselling without clear benefit to the homeowner
• Claims not supported by data
• Pricing significantly higher than comparable vendors
I consulted several other HVAC companies afterward. While none were flawless, none came close to the level of upselling or inflated pricing I experienced with Handy Bros. As a homeowner who researches and compares vendors, I cannot recommend their sales team and actively advise others to seek alternative options.
If zero stars were possible, I would choose it.
EDIT: The owner’s response to my original review is a clear reflection of the misleading approach this company has taken. For clarification, I do not work for a competitor or am I a secret shopper; I am employed by Nova Chemicals, a fact that can be verified with a simple search. Rather than taking accountability for the sales tactics I experienced, the company chose to make an unfounded claim and misrepresent the situation. This complete lack of professionalism coming from the highest level tells you everything you would ever need to know about this company.
Amazing service. Josh was incredibly helpful and knowledgeable. He responded very rapidly and with incredible professionalism. 10 out of 10 would recommend any day of the week.
Handy Bros did a fall maintenance service on our furnace. First time customer, completely satisfied with their customer service and technician experience. I would recommend their service to all. Bryan
I called HB for a second opinion and learned so much more about what is going on with my furnace. It’s not necessarily good news. My tech and his trainee were both great to work with and exceptionally knowledgable and more than willing to try all they could think of to get things moving - they were here for three hours!!!! How many other companies would do that? Or just tell you keep flipping the breaker?? I was so happy with them I felt confident that I need go no further for my future needs.
My elderly mother furnace died. It was very difficult to find a furnace due to the space and property line. They worked until they found one which was definitely not easy. They helped so much with all issues and treatment mom with so much respect. They look at customers as people not just a sale. I have never had a company go so far above and beyond as they did. So amazing. If you need a furnace try them. You won’t be disappointed.
Amazing, polite and provided all information to make an informed decision . I highly recommend
Huge thank you to Spencer, Bryce and Noah for the amazing service! They installed our new furnace and did such an incredible job—They were so friendly, knowledgeable, and went above and beyond to make sure everything was perfect. Noah handled our duct cleaning and was just as wonderful! He was patient, understanding, and super careful working around our home. Together, they made the whole experience smooth and stress-free. We’re so grateful for their hard work and positive attitude—thank you both for going the extra mile!
Very professional work
Would recommend Handy Brothers
Would recommend Handy Brothers
The install crew got in, got the complete install done in a day. They guys hand to drill through 14 inches of wood to get exhaust pipes out. They were not expecting but got it done. Also went above and beyond and removed a couple old hot water tanks that got left in the old basement for 40 plus year. I highly recommend H.B.
Handy Bros. did a great job from quote to install. They made my 82 year old mother in-law very comfortable and explained things very well. They were on time and installation was very professional. Techs were pleasant and very tidy. Quoted cost was total cost.
I’d recommend them to friends and family.
I’d recommend them to friends and family.
Cole was so very pleasant even ofdered to bring me a coffee. Great young man very knowledgeable and took the time to explain everything to me. I would definitely deal with this young man again!
Very professional and knowledgeable
Kayla, the salesperson was very knowledgeable and pleasant to deal with. TJ and his partner did an excellent job with the installation of the furance and A/C unit. They cleaned up everything and explained all the features of the units.
Made a stressful situation into a manageable and streamlined. Very professional and kind. Lots of helpful advice.
Service techs are knowledgeable and professional. No need to hesitate if you are considering doing business with this company.
I recently had Handy Bros come to fix my fireplace, and I couldn't be happier with the service! Karim was courteous and efficient, getting the job done quickly while ensuring everything was in perfect working order.
Very polite and courteous.
Our technician Ben Seney was prompt, had everything installed in a timely manner and worked with us to find a good time to have the install done as quick as he could. Great care was taken moving out our old furnace and the new one in
Recieved amazing service and quick response from Handy Bros. We are new to H.B and are very impressed with how they met our needs. Would definitely recommend Handy Bros.
Handy Bros is very good to deal with. The guys know what they are doing and clean up after. They are punctual and call to let you know when they will be arriving.
Would definitely recommend them!
Would definitely recommend them!
Very responsive. Arrived within a day of the call. Adjusted well to our environment (dogs, cats, kids) and was thorough.
They did a great job! Very professional team
Great service
We had George and Donovan from Handt Bros. out today to install a new furnace and a/c unit. Both men were very polite, respectful, knowledgeable and hard work. They respected our home and our time.
Good afternoon Handy Bros.
We would like to thank Duncan for his visit and superb explanation without any sales pressure for the ductless air system in our sunroom. Jamie and Bronsyn, your expertise and hard work during the installation was greatly appreciated. Looking forward to a cooler sumner next year!
We would like to thank Duncan for his visit and superb explanation without any sales pressure for the ductless air system in our sunroom. Jamie and Bronsyn, your expertise and hard work during the installation was greatly appreciated. Looking forward to a cooler sumner next year!
Had new A/C unit installed. Job was done quickly and without problems. Technician Spencer and his colleague did an amazing job, providing tips on how to take care of equipment. Would highly recommend Handy Bros.
Excellent and efficient service.
Handy Bros has been amazing to work with! They are fast, reliable, friendly and professional. When my furnace broke down back at the beginning of February, I called Handy Bros and they came out the next day. I had to get a new furnace installed which was done quickly to get the heat back on! I ended up using the Greener Homes to update all the equipment in the house to a tankless water heater and heat pump, which the sales rep (Joel) was great, friendly and helped me through the process. All the operators and techs, I have dealt with have been amazing. The techs are always friendly, polite and knowledgeable. They always explain what work has been done, clean up after themselves and answer any questions. I highly recommend Handy Bros!
Brett Jokota and Donavin did my heat pump install and I couldn’t be happier. Great guys
Matt the service technician was great. Helpful in every way. I would recommend them to anyone needing services
Great experience from service appointment to installing new unit. Would definitely recommend.
Great company, very professional and courteous when performing service calls.
Great service, kept us informed at every step. Clean and courteous. Would highly recommend
They did a great job installing the units.
Professional service. Came and inspected my A/C unit as well as other areas of the HVAC system and provided data and diagnostics. I was presented with options moving forward in resolving the issue.
Great service, installation was quick and painless. Left our house looking and feeling better than before they came!
I called for a tek to come to look at my air-conditioning as I was having a issue the girl on phone told me that I had to pay for service ahead of time. There is no way I am giving my card over the phone to a complete stranger. 2nd I run a successful business here in sarnia and I would never ask a customer to pay in advance before I even showed up for a job
5-stars all around. I can't say enough about these guys. I have been in service for years and understand the scope of their role... it is nice to see that hard work and customer-focused service still lives. These guys are changing the game for good. Thank you so much for restoring my cooling during the busiest week of the year... your professionalism, efficiency, and quality is unmatched.
Excellent service, knowledgeable staff and a pleasant experience!
Very happy with the fast, efficient, informative service. Everyone involved treated me nicely and taught me what I needed to know. Thank you!
Highly recommend very friendly and explained all my options
Excellent. Very professional and explained repair and options.
This company is top notch Cole the technician was friendly and explained everything to me as he was doing the work the ppl in the office were so helpful and knowledgeable all and all great experience
Handy Bros is a special kind of company. Their work ethic, knowledge and understanding is outstanding.
Technician was on time, respectful courteous, polite and knew what he was talking about. Very enjoyable experience for me.
In such a high demand time for reliable cooling, I appreciate the policy of appointments within 24 hours. My issue was a blower motor failure on the hottest day of the year thus far. An appointment was scheduled for early the next day with a potential of earlier if appointments went ahead of schedule or there was a cancellation. Fortunately, I received a call that a technician was willing to work late and come the same day. Communication ahead of the service call came with both a text message outlining who was coming and a phone call from the technician with a specific arrival time.
Nicholas, a very knowledgeable and energetic technical, diagnosed and confirmed the issue and presented me with options for a resolution. Although the more expensive solution of a furnace replacement was presented due to its age, it was not pushed on me like other sales/services companies are well known for. I genuinely feel that whatever option I chose, their best efforts to make the repairs efficiently and to high standards were made. Start to finish, everything was communicated in detail with regards to the work and pricing and was very honest and fair. I am a contractor and hold myself and my work to the highest standard to retain and grow my customer base. I truly feel that Handy Bros does the same. I will definitely recommend them to anyone in need of HVAC going forward.
Nicholas, a very knowledgeable and energetic technical, diagnosed and confirmed the issue and presented me with options for a resolution. Although the more expensive solution of a furnace replacement was presented due to its age, it was not pushed on me like other sales/services companies are well known for. I genuinely feel that whatever option I chose, their best efforts to make the repairs efficiently and to high standards were made. Start to finish, everything was communicated in detail with regards to the work and pricing and was very honest and fair. I am a contractor and hold myself and my work to the highest standard to retain and grow my customer base. I truly feel that Handy Bros does the same. I will definitely recommend them to anyone in need of HVAC going forward.
These guys go above and beyond with their customer service. It doesn’t matter what the problem, if Handy Bros does it, that’s who I’m calling.
The quality of work is always fantastic, but the way they go the extra mile to ensure that you have been taken care of is why I will be a customer for life
The quality of work is always fantastic, but the way they go the extra mile to ensure that you have been taken care of is why I will be a customer for life
I had the air ducts cleaned, and it was amazing how much dirt that was removed.
The technician was very pleasant, polite and efficient. They kept me informed on what was happening throughout the process.
Very good service.
I would recommend this company.
The technician was very pleasant, polite and efficient. They kept me informed on what was happening throughout the process.
Very good service.
I would recommend this company.
Great experience from start to end
I regret replacing my HVAC equipment with Handy Bros. $129 charges for everything imaginable, including filling out paperwork for a warranty repair. Who does that?! Handy Bros, that’s who.
Great staff and came out to help me out the same day!
We are very pleased with The handy bros team. They went above and beyond with our install. They were courteous and thorough in all aspects of the installation process. They covered the floor before the install even though I said it wasn’t necessary! They answered all our questions and ran us through the operation of the equipment. The office staff were very polite and none of my questions went unanswered. Extremely pleased with the whole experience and would highly recommend this company.
Josh O’Hara did an excellent job from start to finish. He was respectful, approachable, and made my family feel comfortable throughout the visit. Not only did he fix the issue with our condenser, but he also took the time to inspect both the condenser and furnace for any other potential problems. The pricing was fair and transparent, which we really appreciated. Highly recommend Handy Bros and Josh for any HVAC needs!
Everyone from our first contact with Handy Bros, to sales, production and installation was timely and professional. Thanks for making our central air purchase so seamless.
Couldn’t ask for more! The install of our new tankless water heater is so quick, clean, and smooth. Got a good deal on our purchase. You guys rock!
Will never use another company again except Handy Bros! Fair, reliable, professional, and also gave great Advice about maintenance on AC and furnace
Was able to do a thorough job and answer all my questions would recommend.
Absolutely a pleasure, the installation was flawless and well executed by the crew that was sent. I couldn't be happier with the final product considering the type of investment that was made. Handybros has provided a great experience from start to finish, I have dealt with competitors in the industry and bar none Handybros is the best. Again thank you Handybros.
Excellent customer service skills. The Handybro Boys explained every informative detail necessary. We feel 100% safe and comfortable with our new system. Thanks guys! Wish I could have given you a tip for all your hard work....but had no cash on me.
Employees were efficient, courteous, and patient in explaining how everything worked. Their work was meticulous.
Always professional and punctual. Definitely recommend Handy Bros.
Great service! Showed up last minute on Christmas eve. Would definitely recommend.
Exceptionally professional. Mike T was our service technician today and he was super nice and professional. Even offered to buy me a coffee, tea or hot chocolate to warm me up, knowing we didn’t have any heat. Handy Bros definitely knows how to do customer service. They called me back when I wasn’t able to get through, had a technician available to come today, as well as a sales rep as my 20+ year old furnace needs to be replaced. Two days before Christmas keeping my fingers crossed for a miracle to have a new furnace installed.
Awesome experience. Very through.
Great customer service and knowledgeable technicians.
Technician was on time, the work done in a professional manner. The ability to remove and install both the electric and non-electric jump-pumps was neat, clean and done in a timely manner. If you have any type of problem, plumbing, heating and cooling, don’t hesitate to call Handy Bros.
The gentleman that came out to replace my furnace we're very polite and kind very clean and organized I highly recommend the service from handy Bros they made us feel so comfortable when they came to give us a quote if I ever need service in the future with any other equipment I will definitely have them provide it
Great job, efficient, friendly!!!
Excellent response time to a no heat scenario. Technician Bryce gave a complete and thorough review of unit as part of the repair process, complete with component breakdown photos and status, with recommendations on maintenance. Customer support was fantastic in follow-ups, completely different from the issues I had dealing with the other, bigger local ‘professional’ company that I’d purchased the unit from, who’s customer service manager wouldn’t stand behind their product and work saying ‘I’d have never sold you that unit’. Wish I’d known before giving that other company $2000 that I could have contacted Handy Brothers to do the repair (thought I had to contact whomever sold me the unit, whoops)
Annual maintenance plan is a great deal too, saving on future repairs and helping prolong the life of the unit, giving peace of mind for all HVAC needs including my instant water heater.
Annual maintenance plan is a great deal too, saving on future repairs and helping prolong the life of the unit, giving peace of mind for all HVAC needs including my instant water heater.
I was part of a hot water tank scam and these guys went above and beyond to help me out. Would recommend their great customer service to anyone.
The furnace person was very thorough. They covered all of my possible options. Also any up coming maintenance issues were also explained in detail. Very professional visit. Thank you
Handy Bros is refreshingly honest and despite having an older furnace I felt no pressure to upgrade. Mike the technician was very knowledgeable and the time that he took to answer all my questions was greatly appreciated!
Great experience. Didn’t feel like they were trying to find things to charge me for. Walked me through the whole inspection process on my natural gas fireplace. Mike the technician was a real pro. Good professional attitude and attention to detail. Would definitely recommend Handy Bros.
Handy Bros offers excellent service, trained professionals and friendly service. I couldn’t be happier with their work.
Mike came to save the day! My wife and I were very happy with the service we got. Mike was very professional and super friendly! We had called in the morning with furnace issues and Mike had us fixed by midday! I would definitely call HB again for any problems going forward!
Great service and friendly!!
They came out and did a very clean and professional job
Have been a customer for some years now and am still impressed by the quality of your service. Although I hesitated to renew my maintanece package, in the final analyzes even though there's a price increae I renewed. And again the tech was on time, thorough and understandable in explaining his findings.
Not quite what we wanted to hear but the service was prompt and detailed actually glad we called unknown to us the waterheater was in installed no where near code
This is the third time I have had the Handy Bros. technician’s in to service my heating/air conditioning equipment and I find the technician’s to be punctual and competent. No high pressure sales. I would have no hesitation in recommending this company to my friends and family.
Makayla arrived on time and giving me notice of her arrival for my first service appointment on new equipment. Polite and professional. HB office also gave good notice to remind me of appointment. All was well and she just let me know what I may want to look at for any upgrade but not forceful only helpful. She supplied me with report including pictures of findings.
Very happy still and willing to give recommendation to family and friends.
Mark Hussey
Very happy still and willing to give recommendation to family and friends.
Mark Hussey
The installers were very nice and they were very helpful and I was very happy with the job that they did and I would recommend this guy to anyone that I know
Team is great to work with. They always respond quickly and work efficiently. The technicians are incredibly friendly and knowledgeable. We highly recommend this service and have encouraged our neighbors to use your service. Thanks for all you do to provide great service.
The whole experience with HB from the call in to the tech and the follow through was 5 star +. Highly recommended
My experience with the Handy Bros Home Comfort Team was 5 Stars. This morning they replaced my hot water tank with an On Demand system. My initial appointment was supported with a pre- call and picture of the Representative to ensure I knew who and when he was arriving. The Installation Team were polite and efficient, finishing within a few hours. I would recommend this company to anyone looking for quality work and an efficient hot water system.
Handy bros installed my new air conditioner, furnace and water tank. I am extremely happy with the job they did. Very polite and professional staff.
Today we had Handy Bros Home Comfort attend our home to inspect our heating equipment. The Service Tech Dylan was 5 Star. He was extremely polite and professional, while being very engaging. He spent about 2.5 hours in our home as this was our initial visit with Handy Bros. Dylan explained what he would be doing and later showed us the results of his inspection and service. He provided photos and a written report via email. He provided us with a number of service options for us to consider given the age of our system, which is a great help to us.We were so impressed with Dylan and the Handy Bros Service Model that we decided to start a monthly maintenance plan with them. Thank you Dylan
Our sales rep, Eric, was wonderful. He took the time to answer all of our questions and walked us through the entire process. The office staff is great, calling several times to check in. The installation crew were exceptional! Prompt, efficient and very tidy. Everyone that we have come into contact with from HandyBros have been friendly. They made sure that we understood how to use our new equipment and said we could call if we ever have any questions. Definitely a top performing company!
Mathew was very professional. He did a great job and answered any questions I had.
Great service, very informative staff to help through the entire process. Quickly installed the product & cleaned up all mess
Had Handy Bros today to tune up my furnace for the season.It exceeded any tune up I have had before.Very thorough and informative. Arrived on time too.
Our fall service from Dylan was fantastic. He was informative and answered all questions.
We have used the service from Handy Bros since we moved here 6 years ago and at this time will continue to do so.
We have used the service from Handy Bros since we moved here 6 years ago and at this time will continue to do so.
Very polite and timely service.
Prompt, professional, knowledgeable, efficient. The best choice for heating and cooling needs.
I recently had Handy Bros replace a furnace. I really like getting the text that shows who's coming to the door. Great for peace of mind. They came in knew what needed to be done. We discussed some choices I had they made sure I was informed and understood the new unit works fantastic.
Timely and very professional
Excellent explanation of problems with furnace
Would highly recommend
Excellent explanation of problems with furnace
Would highly recommend
Very thorough!! Excellent service always!!
Just had a full install of a new furnace AC and tankless Walter system. The installers. Kyle and his crew from Handy Bros were efficient courteous and worked with speed and enthusiasm.
They finished my install in one day even though they hit problems along the way.
I would definately highly recommend Handy Bros for your future heating and cooling needs. Great job guys.
They finished my install in one day even though they hit problems along the way.
I would definately highly recommend Handy Bros for your future heating and cooling needs. Great job guys.
Excellent customer service!! Mike and Sam were great! Very professional, and answered all my questions. Highly recommend!
We are very glad we chose Handy Bros. to service my mom's gas fireplace. Our technician, Samuel, was very friendly, knowledgeable, and efficient. He got the fireplace up and running again, checked it for leaks, and cleaned it up. The whole process was very smooth with friendly staff from start to finish. I appreciated the consistent communication and that they came to the rescue very fast.
Excellent service and work was explained with photos and video. Polite professional staff.
Handy bros was very professional clean and reliable . Explaining every detail and showing all work completed ! Great job !
I have now been with Handy Bros for the last three years. When I first started looking for an HVAC company I had some that never even answered their messages. That is when I met Handy Bros. So professional and in fact bought a whole new system through them as well. Everything, even furnace was completed in one day. Full explanation of everything and an excellent price (I did shop around)
I am now a yearly service guy, twice a year for one small price and they set everything up. This is the kind of service that you can stick to and have no worries. Since then I have referred them to everyone I know.
I am now a yearly service guy, twice a year for one small price and they set everything up. This is the kind of service that you can stick to and have no worries. Since then I have referred them to everyone I know.
We were unsure how to set our new thermostat as we had recently purchased a new furnace/air unit. I called Handy Bros to request assistance and a technician was dispatched to our home within hours to assist us . We really appreciate the prompt and friendly service we received.👍
Prompt service. Knowledgeable technician. Happy with the service call.
Today’s service was nothing short of fantastic!! Knowledgable, patient and caring. All ya gotta do is call even in the pouring rain. Great job today, leaving this customer feeling confident with choosing Handy Bros!! Thanks fellas!!!!
Very honest and friendly company!
Great experience with HB. Excellent customer service. Very knowledgeable tech, timely service, and open/honest about cost breakdown for repairs.
We came home from vacation and found our A/C only blowing cold intermittently. We called Handy Bros and they came out later that same day. Our technician Mike did an evaluation on our system and found some worn out components that was causing our issue. He offered different solutions and price points and even had all the required parts in his van. Our system is now cooling our house much more efficiently, we are very satisfied with Mike and whole Handy Bros experience.
We are very impressed with Handy Bros. We had a technician, Candace, come for routine maintenance and she was extremely professional and courteous. She did a thorough job, staying close to 2 hours to attend to every detail, with no increase in price. We definitely got our money's worth. We've had other technicians from other companies whose primary interest seemed to be to do the minimum necessary and be on their way as soon as possible, charging for an hour of service that took 40 minutes or less. We intend to ask for Candace by name when we need service in the future!
Kyle and one member did an excellent job on the retrofit on furnace and heat pump.
Friendly knowledgeable service today from Emily.
Hi, just wanted to leave a review to say how amazing Handy Bro's are; they were professional right from the first call to installation. If you are wondering who to go with for a new A/C...Furnace..or what ever you need. Look no further, they are definitely the team you want. Thank you again to all of you we dealt with, such an amazing amazing team and work!!! Very happy customer! 😊
Definitely recommend. The technicians Cale and Sam were great - top marks. I appreciated how they walked through everything with pics to back up what they were saying about our AC problems. Eric, the home comfort advisor, walked us through all the options available with clear guidance and no pushy sales techniques. Very relaxed. Very happy. Thanks Handy Bros!
Candace was absolutely amazing! Handy Bros responded quickly and able to service us same day! Highly recommend them.
Dylan from Handy Bros was a very polite, knowledgeable and efficient technician. He explained everything extremely well and let me make further upgrades without salesmen pressure. WTG Handy Bros for having such a competent young worker on your force!
Very good service from the initial phone call explaining our problem to the fast service schedule and the efficient technician. Even though
the technician couldn't immediately solve the problem-he diagnosed the problem, had the part ordered, and tried to leave us in the best possible position until the part comes in. Already got a phone call for the followup appointment to complete the repairs needed. Friendly and professional personnel.
the technician couldn't immediately solve the problem-he diagnosed the problem, had the part ordered, and tried to leave us in the best possible position until the part comes in. Already got a phone call for the followup appointment to complete the repairs needed. Friendly and professional personnel.
Absolutely great service, from their sales call to installation. Great people!
Excellent communication, very detailed in presentation and execution of new A/C Heating and water systems. Pleasure to work with such knowledgeable and experienced people.
We have used Handybro for many years now to do all of our service requirements. As always, a friendly knowledgeable technician turned up on time, we also received our courtesy call to say they were on there way.
A two hour service was performed and everything was explained to me afterwards with pictures to show what they had done.
I have peace of mind with Handybros and will continue to use them.
A two hour service was performed and everything was explained to me afterwards with pictures to show what they had done.
I have peace of mind with Handybros and will continue to use them.
It was incredible to see the level of professionalism and knowledge displayed by all the staff that were involved with this venture. It started with a well knowledged Sales Rep, Chris. He was curtious, and very factual. It certainly was a ton of info to take in during the initial contact. Chris also ensured us, should we have any further questions, or any problems, that we could call upon on the assistance of a young lady, Victoria. As it came to pass, there were certainly times that I called on Victoria to clarify, aid and give me assistance with other outside agencies that were part of this process. This young lady was friendly, polite, very knowledgeable, and well beyond confident in her abilities. She guided me through some computer moments, that are not always straight forward. She was reassuring during conversations. She is a credit to her parents and an outstanding member of Handy Bros. After dealing with her, we move into the installation phase of this operation. I received a call from Sandra at HB to inform me that the installation crew would be arriving at my home at 0730 hrs on a stated day. I accepted this information with happiness and scepticism. Scept in that, nobody shows up that early. 0729 hrs, on the specified day, the van and the crew were backing in to my drive. After introductions and a quick reconnaissance of the house layout. Brady and the other two members of the team, both remarkable hard working Pros, set out and went at the project, and attacked the project with vigor. These young men were incredible. Professional. Detailed and very thorough. The work they completed was extremely well done, to state the obvious.They also addressed some of my concerns with care and made things that were done at some previous time, "Right." I was, and am extremely impressed by their attitudes through out the entire time. They were very effective and efficient with one another. True teamwork. The Maple Leafs could learn from this team. Solid performance. During this time, I also took the time to note the vehicle that they showed up in. What I noted was an all out attack on thourghness. All my supplies were layed out inside this van on a specialy designed and designated skid for the job. Everything from the equipment to PVC pipes to screws were apart of this layout. This is beyond remarkable, this allows these men to do their work in a timely fashion ensuring that they have all the equipment needed to get it done "Right." I have only seen this once before in my life. I was very impressed in the manner in which HB and the specific crew that handles this portion of the work plan detail. They too are thourgh. Well done to them. At the very end of all this was the walk about. This is to explain what is what and basically how it works and how to use it. It was information overload. I was however very great full for it. Here again, I was informed that I could contact HB should I have any questions. In short, the people that I was in contact with, that were a part of this experience, including the behind the scenes people, were and are amazing and highly professional. I thank you all. It makes the cost of it all a bit more palatable.
Our air died we called Handy Bros as it was 25 years old we new we would need another one so we upgraded our furnace and changed to a heat pump along with a tankless water heater instead of paying for a rental anymore since we have been renting for a long time. As we have to wait to be approved for the green grant of zero interest it can’t be installed yet. In the meantime Handy Bros came out with a loaner air conditioner so we could be cool. It has a deposit that you get back when your real equipment is installed which is fine. Thanks Handy Bros for coming out so quickly and then getting the inspection done so it will move along as fast as possible
Great products and service. My plumbing had to be updated and moved around for my new tankless hot water heater and they did that with no extra cost even though it took them a little longer. Very satisfying dealing with handy bros
Adam was a pleasure to deal with. Informative ,courteous ,professional. I'll without a doubt use Handybros. Again and so will my friends and family!!
Brady and his team did a great job installing our new furnace, air conditioner and heat pump. They were punctual arriving in the morning. They were very courteous and well mannered. They were very careful about coming and going out of our house which was greatly appreciated. We have worked with a lot of contractors over the years and this team was great!
Very fast efficient same day repairs with honest employee glad i called them
Excellent service from start to finish.
Emily showed up on time and was easy to speak with.
Always on time, reliable and well-priced. I've been happy with their work, both initial install of my outdoor furnace, and all subsequent maintenance appointments.
Really great service and insanely quick! I called in the morning and they had someone out same day within 2 hours and AC was back up and running within 1 hour! I love that I received photos and a full report for my AC service appointment. I signed up for their client program to have them come out for my furnace and a/c maintenance. Very happy with their service & will be recommending to others!
Excellent service and had job fixed and cooling house just hours after I called !! Service was impeccable
Dillon was great. He explained everything and was very thorough.
Guys are very friendly, sit you down and explain what is possibly needed and why. Cost is told on several possibilities and you have the last say. Mechanical Maintenance Program is great, not paying service charge each time.
Let's talk about your home.
Every home is different. Tell us what’s happening with yours, and ask the questions that matter to you before deciding on your next step.